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Should you require any assistance with your purchase or software please use one of the following methods to contact support. Please ensure you have checked our Online FAQ prior to contacting support - it may help you solve your issue instantly!

Online FAQ

All of our frequently asked questions have full documentation on support and solutions.  Please see our FAQ located at https://macscan.securemac.com/support/

Technical Support

support is available online 24 hours a day online via our support system. You can view our most frequently asked questions and answers as well as submit trouble tickets. Please allow 24-48 hours for a response. We will contact you as soon as possible. Be sure to allow your spam filters to receive email from @SecureMac.com domain.

To view an existing trouble ticket click here. To submit a new trouble ticket click here .

MacScan Sales

SecureMac has partnered with eSellerate to offer telephone and fax sales. Be sure to include and note the SKU ID below when ordering MacScan over telephone or fax. Note this is not a support number, technical support is offered via our online help desk.

SKU ID: SKU3718954006

Business Hours
9 a.m. to 5 p.m. CT M-F

eSellerate Phone Ordering Hotline: 952-908-4090
eSellerate Fax Orders: 402-323-6611

MacScan Corporate Sales

We apologize for the inconvenience however MacScan Support is only handled via our online support system. By filling out a trouble ticket we can better serve you in a timely manner. We thank you for your understanding.

Our Corporate sales team is available from 9AM PST to 5PM PST, Monday-Friday.
1 (702) 924-0881

Contact Information

SecureMac.com, Inc.
6170 W. Lake Mead Blvd. #310
Las Vegas, NV. 89108

General E-Mail - macsec@securemac.com

Security Department - macscansecurity@securemac.com

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